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ISO/IEC 20000-1 is an internationally required standard that provides the framework for implementing Service Management System (SMS) in your organization. ISO 20000-1 certification helps to provide the necessary requirements to manage services in your organization in a defined quality. This standard is based on the description of the required processes that are well-described by the IT companies. An ISO/IEC 20000-1 certified management system includes the planning, design, transition, delivery, and improvement of services in the organization to fulfill the requirements of ISO/IEC 20000-1 Certification.
